Refund policy

Return and Refund Policy

At KAVI, every piece is made with love and care. Since most of our articles are limited, handmade, or made-to-order, we have a limited return and refund policy. Please read the following carefully:

Returns

• We accept returns only if the item you received is damaged, defective, or incorrect.

• To request a return, please contact us within 7 days of receiving your order with your order number and clear photos of the issue.

• The item must be unused, in its original condition, and with tags intact.

• Return shipping costs will be the customer’s responsibility unless the mistake is from our side.

Refunds

• Once we receive the returned item and inspect it, we will notify you about the approval or rejection of your refund.

• If approved, the refund will be processed within 7 working days, and a credit will be applied to your original method of payment or bank transfer.

• Note: Shipping charges are non-refundable.

Exchange

• We do not offer color exchanges due to the limited nature of our collections.

•  However, if the item is defective or incorrect, we’ll replace it if stock is available.

Non-Returnable Items

• Customized or made-to-order items.

• Sale or discounted items (unless damaged or incorrect).

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For any questions or assistance, please reach out to us via Instagram DMs or email us at [Kavistudio11@gmail.com].

Thank you for supporting handmade and slow fashion.

— Team KAVI